Business insurance. Personal attention.

Hospitality, food, beverage and accommodation

Commercial Kitchen Insurance
Perth, Sydney, Melbourne, Brisbane & Canberra

A practical guide to the risks, cover considerations and questions that matter to your business.

General information. Cover is subject to policy terms and underwriting.

Business owner discussing insurance documents with an adviser
BAU Risk Services — insurance brokerage

At a glance

Understand the risk.
Ask the right questions.

Commercial Kitchen Insurance starts with a clear picture of the work you perform, the responsibilities you accept and the events that could interrupt your business. This guide brings together common risks, insurance categories, practical documents and questions to discuss with your broker. Your business may need a different combination of covers or extensions from another business in the same industry.

Use the sections below to prepare for an insurance conversation in Perth, Sydney, Melbourne, Brisbane, Canberra or elsewhere in Australia. These examples are general information, not a recommendation that a particular policy is suitable for you. Your activities, locations, contracts and the applicable policy wording need to be considered together.

General information only. This does not take into account your objectives, financial situation or needs. Before acting, consider whether the information is appropriate for you. Cover is subject to insurer acceptance and the policy terms, conditions, limits and exclusions. Read the Financial Services Guide and the relevant PDS (where applicable) and/or policy wording before deciding.

01 / Understand your exposure

Common risks to consider.

02 / Connect risks with cover

Insurance commonly considered.

No single package suits every business. The descriptions below identify possible cover categories; each is subject to its own wording and underwriting.

may cover specified buildings, contents, stock and equipment following insured events, subject to declared values, exclusions and settlement terms.

may assist with specified cyber incidents, privacy events, response costs and business interruption, depending on the event, security controls, sub-limits and exclusions.

addresses statutory workers compensation obligations where applicable. Requirements and worker definitions vary between Australian jurisdictions.

may respond to certain directors and officers, employment-practices, statutory-liability or crime exposures where included, subject to policy terms and legal insurability.

The detail makes the difference.

A policy name does not establish that an activity or incident is insured. Review the insured business description, trigger, conditions, limits, excess and exclusions with your broker.

Business owners reviewing risk documents and a tablet
BAU Risk Services — insurance brokerage

03 / A closer look at your business

Details worth discussing.

A commercial kitchen may serve one food business or several independent operators. Explain whether the premises support restaurant production, wholesale manufacturing, catering or shared kitchen hire. In a shared facility, identify who owns ingredients and equipment, who controls cleaning and who monitors refrigeration outside booked hours. Different users can bring different products, allergens and processes into the same space. The insurance arrangements should reflect those relationships rather than assume the kitchen owner’s policy automatically covers every tenant’s stock, food liability or interruption. A clear account of users and activities is the starting point for the review.

Map the systems that keep production running: cooking equipment, extraction, refrigeration, gas, electrical supply, drainage and fire protection. Describe any central system whose failure could stop several work areas at once. Stock and work in progress values may accumulate across multiple businesses during busy periods. Explain overnight operation, unattended equipment and access arrangements. Fire, machinery failure, contamination and customer illness allegations can have different causes and consequences. Property, liability, stock deterioration and interruption cover should be assessed against those events separately, with attention to the assets and responsibilities belonging to each insured entity.

Keep lease, kitchen hire and equipment service agreements accessible for review. They should identify who maintains equipment, reports faults, isolates unsafe areas and pays for damage. Booking terms may also address cleaning, storage allocation and use of shared ingredients or utensils. Ask how contractual indemnities compare with the proposed cover, especially where an operator accepts responsibility for another business’s lost production. Evidence of a user’s insurance is useful, but it does not by itself resolve responsibility after a fire or contamination event. The wording and facts still need to be considered.

Retain equipment schedules, maintenance records and relevant cleaning and inspection information. Ask whether machinery breakdown and stock deterioration cover includes the specific equipment and causes of loss being considered. For shared refrigeration, discuss how stock ownership and values would be established. Products liability for food supplied by a tenant is a separate question from the facility operator’s premises liability. Business interruption estimates should consider repairs, cleaning, testing and the practical steps needed before production can restart. A kitchen may have power restored while still lacking safe access to essential preparation or storage areas, delaying a full return to operation.

If an equipment or contamination issue affects the facility, identify the areas, users and stock involved. Keep a timeline of discovery, isolation and advice received. Preserve temperature logs, maintenance information and booking records that show who used the relevant equipment. Safety and food handling decisions should follow appropriate advice, with disposal or urgent cleaning documented. Appoint a clear contact for communications so kitchen users receive consistent information. Notify the broker of potential claims and discuss the treatment of temporary facilities or compensation demands before assuming the policy will reimburse all users’ costs.

At renewal, review the number and type of operators, hours of use and equipment changes. A new user producing a materially different food range may alter the facility’s exposure even if the hire revenue changes little. Update peak stock and replacement costs for installed systems. Consider whether alternative kitchens are realistically available after a major event and how users would access their records and supplies. A strong review connects ownership, maintenance and production responsibilities to the policy schedule. It also makes the recovery plan workable for the people who rely on the kitchen at different times of day. Include the arrangements for any equipment shared between neighbouring food businesses.

04 / Put it in context

What an incident might look like.

Hypothetical examples only. These are not BAU client stories or predictions of a claim outcome.

Scenario 02

A customer alleges illness, an allergic reaction or injury from food sold or served by the business. The affected party seeks compensation, defence costs or rectification expenses. Whether any policy responds would depend on the allegations, insured activities, policy trigger, exclusions, excess and limit.

Scenario 03

A kitchen fire, refrigeration failure or power outage damages stock and stops trading. The event also interrupts normal trading or creates additional expense. Property, liability, professional, cyber or interruption cover may be relevant only where the facts satisfy the applicable wording.

A few minutes. A different perspective.

Put your thinking
into practice.

Three situations for commercial kitchen businesses. Choose a practical next step, then explore why the details matter.

A learning activity with hypothetical situations. It is not a risk assessment, personal advice or a prediction of insurance cover.

3 industry scenariosCommercial Kitchen Insurance

What would you do next?

Work through the facts, the records and the questions you would take to your broker. There is no time limit.

Business owner and adviser reviewing policy documents with a calculator
BAU Risk Services — insurance brokerage

05 / Prepare for the conversation

Bring the details.
Make the discussion useful.

Documents and contracts

  • Are all activities declared, including alcohol service, delivery, catering, events, accommodation and outdoor dining?
  • Do sums insured reflect replacement costs for fit-out, stock, refrigeration, plant and tenant improvements?
  • Does business interruption use a suitable gross-profit or revenue basis and indemnity period?
  • Are food contamination, spoilage, machinery breakdown and product recall included or separately required?
  • Are casual staff, contractors, security providers and entertainment arrangements correctly addressed?

06 / Know the limitations

What may not be covered.

The following are examples only, not a complete exclusion list. Product terms vary, and the applicable PDS and/or policy wording must be checked.

07 / Questions, explained

Frequently asked questions.

Depending on their activities, assets, staff and contracts, commercial kitchen operators may consider Public and products liability insurance, Property insurance, Business interruption insurance. Other policies or extensions may also be relevant. No single list is suitable for every business, and availability is subject to insurer appetite and underwriting.

Not automatically. A claim outcome depends on the actual facts, the policy period, insured activities, definitions, exclusions, conditions, excesses, sub-limits and notification requirements. The relevant wording should be reviewed before relying on cover.

Insurers commonly request turnover or revenue, payroll, staff and contractor numbers, locations, claims or complaints history, and the exact activities to be insured, plus seating, trading hours, alcohol, cooking methods, stock values, refrigeration and annual takings. Complete and accurate disclosure helps the insurer assess the risk, but it does not guarantee that cover will be offered or that a future claim will be accepted.

Local understanding. National reach.

Across Australia.
Connected to your business.

Based in Osborne Park, Western Australia, and supporting businesses nationally. These are service areas, not separate BAU offices. State and territory requirements can differ.

WAWestern Australia

Perth, Bunbury, Mandurah, Rockingham and Kalgoorlie.

NSWNew South Wales

Sydney, Newcastle, Central Coast, Wollongong and Maitland.

VICVictoria

Melbourne, Geelong, Ballarat, Bendigo and Shepparton.

QLDQueensland

Brisbane, Gold Coast, Sunshine Coast, Townsville and Cairns.

SASouth Australia

Adelaide, Mount Gambier, Whyalla, Gawler and Port Pirie.

TASTasmania

Hobart, Launceston, Devonport, Burnie and Ulverstone.

ACTAustralian Capital Territory

Canberra, Gungahlin, Tuggeranong, Belconnen and Woden Valley.

NTNorthern Territory

Darwin, Palmerston, Alice Springs, Katherine and Nhulunbuy.

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