Our services and your information
Financial services
information.
Find our disclosure documents, privacy information and ways to raise a concern.
This page is a navigation guide. Read the full Financial Services Guide and published Terms of Engagement for the details of our services, relationships, remuneration and complaint arrangements.
Who provides the service?
BAU Risk Services Pty Ltd (ABN 98 674 136 988) is Corporate Authorised Representative No. 001308013 of Apollo Risk Services Pty Ltd (ABN 60 367 225 615), the holder of Australian Financial Services Licence 403727.
Our Financial Services Guide explains the services and authorisations, who we act for, how we are paid and relevant relationships. Read those disclosures when considering our services.
Privacy information.
Before providing personal information, read the privacy section in our published Terms of Engagement. It explains collection, use and disclosure, access and correction, and how to raise a privacy concern.
If you need to understand how information will be handled for your enquiry, ask our team before sending sensitive details. Use the contact and complaint options in the published privacy information.
Complaints and dispute resolution.
You can raise a concern directly using the contact options below. You do not need to submit a sales enquiry or agree to marketing to make a complaint.
Contact Apollo Risk Services
Call (08) 9228 3332 or write to:
Complaints Officer
Apollo Risk Services Pty Ltd
Unit 3, 97 Hector Street West
Osborne Park WA 6017
For the full process and escalation arrangements, read the complaints section in our Terms of Engagement. If you remain dissatisfied, you may contact the Australian Financial Complaints Authority (AFCA) on 1800 931 678. AFCA determines whether a complaint falls within its rules.
Useful information.
General information only. This does not take into account your objectives, financial situation or needs. Before acting, consider whether the information is appropriate for you. Cover is subject to insurer acceptance and the policy terms, conditions, limits and exclusions. Read the Financial Services Guide and the relevant PDS (where applicable) and/or policy wording before deciding.