01 / The meaning
What it means.
For a business owner, an investigation can begin before anyone demands compensation. A regulator might require documents, interview a director or examine workplace conduct. Management liability or another specialist policy may contain a defined investigation benefit, but an internal fact-finding exercise and a formal external inquiry are different events. The identity of the body conducting the inquiry can matter.
Check whether the benefit applies to individuals, the company or both, and when notification is required. Legal representation, expert advice, document preparation and staff time may receive different treatment. Costs incurred before insurer consent can raise a separate issue. An investigation-cost provision does not establish cover for any eventual fine, prosecution, compensation award or reputational damage.
02 / Put it in context
A practical example.
Hypothetical example: A regulator requests an interview with a company director after a workplace complaint. The director seeks advice about representation and promptly supplies the request to the broker. Whether associated legal bills qualify depends on the policy’s investigation definition and approval requirements.
This example illustrates the term. It does not predict a claim outcome.
03 / Read the detail
What to check.
- Identify the authorities and inquiry types included in the definition.
- Check insured persons, company cover and any separate cost sublimit.
- Confirm notification timing and consent before appointing advisers.
04 / Start a useful conversation
A question for your broker.
Does this provision include representation before a formal claim is made?
05 / Connect the terms
Keep the meaning in context.
06 / Apply it to your business
Related insurance guides.
Further reading
Read the source guidance alongside the relevant policy wording.
General information only. This does not take into account your objectives, financial situation or needs. Before acting, consider whether the information is appropriate for you. Cover is subject to insurer acceptance and the policy terms, conditions, limits and exclusions. Read the Financial Services Guide and the relevant PDS (where applicable) and/or policy wording before deciding.
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