Business insurance. Personal attention.

Insurance, explained

Loss assessment

Loss assessment is the process of examining what happened, identifying the loss and estimating its value. It is distinct from deciding whether the policy covers that loss.

Business owner discussing insurance documents with an adviser
BAU Risk Services — insurance brokerage

01 / The meaning

What it means.

For property damage, assessment may address ownership, condition, repair options, replacement costs and salvage. A business interruption assessment can require trading records and a calculation of the financial effect over time. The amount originally claimed, an assessor’s estimate and a final settlement can therefore be different figures for legitimate reasons that should be explained.

Keep the technical and coverage questions separate. An estimate can establish that a machine needs replacement without establishing that the cause is insured or that new replacement value is the settlement basis. Where information is incomplete, ask which assumptions have been used. Updated quotations, specialist reports and clearer records can help resolve a disputed assessment.

02 / Put it in context

A practical example.

Hypothetical example

Hypothetical example: A storm damages a café roof and stock. The building assessment identifies repair work, while stock invoices support a separate valuation. Lost trading income requires another calculation. None of those assessments alone establishes the insurer’s final liability under the policy.

This example illustrates the term. It does not predict a claim outcome.

03 / Read the detail

What to check.

04 / Start a useful conversation

A question for your broker.

Which part of the proposed amount concerns the value of the loss?

Further reading

Read the source guidance alongside the relevant policy wording.

General information only. This does not take into account your objectives, financial situation or needs. Before acting, consider whether the information is appropriate for you. Cover is subject to insurer acceptance and the policy terms, conditions, limits and exclusions. Read the Financial Services Guide and the relevant PDS (where applicable) and/or policy wording before deciding.

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